ActivityTree.com

Frequently Asked Questions

• Can I browse listings without signing up?
• Yes, you can browse listings by filling in the search form on the Home Page. This will provide you with a list of active listings in your area for the activity type selected. You can sort and filter these results to tailor your search. You can also access the detailed description of listings even if you have not signed up. However, you must sign up if you would like to add a listing to your cart for registration. Once you sign up you will be able to manage the schedules of multiple participants, register and access your calendar and carpooling through the myActivityTree link at the top of any page.
• Can I browse the provider directory without signing in?
• Yes, you can browse the provider directory by clicking Directory at the top of any page. This will provide you with a list of provider locations in your area. You can sort and filter these results to tailor your search. If you select a provider location you will be taken to the listings page and list of all the active listings for that location will be displayed. You can sort and filter these results to tailor your search. You can also access the detailed description of listings even if you have not signed up. However, you must sign up if you would like to add a listing to your cart for registration. Once you sign up you will be able to manage the schedules of multiple participants, register and access your calendar and carpooling through the myActivityTree link at the top of the page.
• Why do I have to create a profile?
• Creating a profile makes it easier to search for listings that meet your specific needs. However, you do not need to complete a profile until you have decided to register for listings. At registration, we need to gather information to process payment. We also need to gather certain information to ensure the participant meets the listing requirements and that you can be reached in the event of an emergency or cancellation.
• Do you share the information in my profile?
• We do not share the information we gather on ActivityTree unless it is necessary to complete your registration. We communicate the following information to the provider to be used in connection with your listing registration: your name, address, telephone number, emergency contact information, medical information and participant information (only for participates registered for that provider’s listings). If you have elected not to receive promotional information from ActivityTree, neither ActivityTree, nor the providers are authorized to use contact information for promotional purposes. If you have elected to receive promotional information, you may receive promotional mailings or emails from either ActivityTree, providers or both. We may also provide secure access to your credit card information to a specific provider if the provider processes payment for their registrations.
• How much does it cost to use ActivityTree?
• It costs nothing to browse ActivityTree.com’s listings and provider directory. [In addition, you will not pay any fees for your first order]. After your first order, you pay only if you register for a listing. The ActivityTree fee is $1.00 per registered listing.
• Are ActivityTree registration fees the same as the provider’s registration fees?
• The providers set the registration fees for all listings on ActivityTree. The base registration fees should never be more than the registration fee the provider offers if you register directly with them. The registration fee may be less on ActivityTree because we offer the provider the flexibility to offer promotions and discounts.
• How do I add participants?
• When you Sign Up you will be prompted to add participants. This information will be saved to your profile so you can easily begin creating a schedule for multiple participants when you visit ActivityTree.com.
• How do I search for a specific activity for one of my children?
• The most effective way to search for activities for a specific person is to Sign Up and complete the basic participant information for that person. When you click Continue from the participant information screen, you will be taken to the Listings page and only age appropriate listings will be displayed. Then click the Activity drop down box to select the first activity type you are looking for. You can sort and filter based on the other criteria displayed to further tailor your search results.
• How do I register for multiple activities for multiple participates?
• When you Sign Up and add participants you will be able to search, register and organize multiple activities for multiple participants. After entering you participant information you will be taken to the Listings page. Click on the participant you would like to schedule first. Your search results will already be narrowed to show only activities in the appropriate age range. You can further narrow by Activity Type, Provider, Listing Title, Start and End Date, and Day of the Week. Results will be sorted by Distance and then Price, you can also choose to sort by Price and then Distance. Click on a listing to see the detailed description. Click on Add to Cart to add that listing to your shopping cart. Activities you add to your shopping cart will also be added to your selected listings summary on the Listings page and will also be added to your Calendar on the myActivityTree page. Click a different Activity Type to select a new listing for the same participant. Click a new participant to begin selecting listings for a different participant.
• What does “Almost Full” mean?
• Almost Full means that ActivityTree has only one or a few available spots left in the class. In order to avoid an accidental overbooking, we confirm availability with the provider before processing your registration and payment. If you select a listing that is almost full you will be asked to select a second choice that is available to ensure that you have reserved a spot that fits within your schedule. We will reserve both spots for a minimum of 48 hours and a maximum of 5 days if there is a skill assessment required for the activity. The activity provider will typically resolve pending availability holds within 48 hours. Contact your provider if you have not received confirmation from ActivityTree or your provider within 48 hours of checkout.
• If my class in closed, can I get on a waitlist?
• ActivityTree does not maintain wait lists. You may contact the provider to determine if they have a wait list for a particular class. If you are placed on a provider’s waitlist, you should complete your registration with the provider directly.
• Can I view all the activities I have selected?
• Yes. Click on Shopping Cart at the top of the screen. In the shopping cart you can view a list of the listings selected. You can also view the listings on the mini Calendar on the left of the page. A full sized calendar can be accessed by clicking myActivityTree at the top of the screen and clicking on Calendar.
• How do I use a Promotion Code?
• When you are ready to register for listings enter the promotional code in the box at the bottom of your Shopping Cart and click Apply to Cart.
• Why is my registration pending?
• A registration can be pending for three reasons. First, if the listing is almost full, we confirm availability with the provider to avoid overbooking. This confirmation occurs within 48 hours after checkout. If the listing is not available, and you have selected a second choice, you will automatically be registered for your second choice listing. Second, if the listing has a skill assessment we must wait until the provider confirms the skill assessment is completed and the selected listing is appropriate. It is up to you and the provider to resolve pending skill assessments within 5 days or the activity will automatically be canceled without charge to you. If the listing is not appropriate, you can delete the pending registration and select a new listing or the provider can simply replace the registration for you at the end of your skill assessment with the appropriate activity. Third, payments must be processed. All payments will be processed within 48 hours of checkout with the exception of skill assessment activities. If you have registrations that are pending due to a skill assessment, these transactions, and all other transactions in your order, may not be processed for up to 5 days after checkout or until all pending status activities are resolved. Regardless of the reason for pending status, you will not be charged until the pending status has been resolved.
• How do I cancel a registration?
• Click on myActivityTree. Click on the listing you would like to cancel to view the cancellation policy. The cancellation policy for each listing is based on the particular provider’s cancellation policy. Therefore, the cancellation policy for each listing may be different. All pending transactions, with the exception of activities pending a skill assessment, are subject to the cancellation policy of that activity's provider. If you would like to cancel after reviewing the cancellation policy, return to the calendar and click cancel. You must contact the provider to request a refund or credit. If you cancel your registration through ActivityTree we will update myActivityTree, provide you with a confirmation of cancellation and notify the provider of the cancellation. ActivityTree will not process refunds or credits. The ActivityTree service fee and all Season and 4-Season Pass fees are non-refundable.
• How do I get a refund?
• Some, but not all providers, offer a refund of your registration fee if you cancel a registration within a specific time frame. See “How do I cancel a registration?” If you qualify for a refund under the particular provider’s cancellation policy, you must contact the provider to request a refund or credit. If you cancel your registration through ActivityTree we will update myActivityTree, provide you with a confirmation of cancellation and notify the provider of the cancellation. ActivityTree will not process refunds or credits. The ActivityTree service fee and all Season and 4-Season Pass fees are non-refundable.
• How do I get a credit?
• Some, but not all providers, offer a credit for your registration fee if you cancel a registration within a specific time frame. See “How do I cancel a registration?” If you qualify for a credit under the particular provider’s cancellation policy, you must contact the provider to request a refund or credit. If you cancel your registration through ActivityTree we will update myActivityTree, provide you with a confirmation of cancellation and notify the provider of the cancellation. ActivityTree will not process refunds or credits. The ActivityTree service fee and all Season and 4-Season Pass fees are non-refundable.
• How do I use a credit?
• You will be issued a promotional code when a credit is issued. This promotional code was sent to you by email. When you are ready to register for new listings enter the promotional code in the box at the bottom of your Shopping Cart and click Apply to Cart.
• Am I charged a service fee if I cancel a registration?
• Yes. The ActivityTree service fee is nonrefundable. We incur expenses when processing your payment. We retain the service fee to cover these expenses.
• How do I join a carpool?
• Sign Up and Click on myActivitytree.com. Click on the Carpool button to view carpool options by listing. Click Contact next to carpool option to send an anonymous email to another ActivityTree user to inquire about carpooling. The recipient will not receive your contact information unless you provide it in the text of the email. If the recipient is interested in carpooling with you, you can exchange contact information and coordinate carpooling independently. ActivityTree only facilitates initial communication regarding carpooling. Users are solely responsible for scheduling carpooling. ActivityTree is not responsible for your carpooling arrangements, your belongings, or for any other liability related to carpooling.
• How do I share a calendar or listing with a friend or family member?
• To share a calendar, click myActivityTree at the top of any page and click “Calendar”. Click the Share button above and to the right of your calendar and enter the email address of who you want to share your calendar with. To share a listing, click the activity that you want to share, from your schedule or your calendar, which brings up the Activity Detail page for that activity. Click the Share button above and to the right of your Activity Detail page and enter the email address of who you want to share your calendar with.